LEGAL
Privacy notice
Effective 14 September 2026 · Notice version: setsail-consult-2026-09-14-v1
Who handles your information
Ace Chou / Setsail (周振家／出海局) manages consultation information. For questions or privacy requests, email ace@zhenhe-dm.com and the person handling your request will respond.
What the consultation form collects
Your name, work email and consent are required. Company, target market, B2B/B2C sales model, product details and current questions are optional. We record the submission time, website source, language, consent and this notice version with your request.
Purpose, storage and access
We use this information to respond to your consultation, understand your needs and arrange follow-up. It is stored in the Odoo customer management system used by Setsail and accessed by the people handling your request. Odoo and Cloudflare provide cloud hosting and security services; processing may take place outside your location. We do not use the email supplied for this consultation for unrelated marketing.
Retention
We retain consultation information for the time needed to handle this consultation and any subsequent commissioned work. When that work is complete, the person handling the request will arrange deletion or de-identification. You can also request deletion by email.
Partner referrals
Before referring a case to a local provider, we will separately ask for your consent and explain who will receive the information and why. Your details are not provided to partners without that consent.
Abuse prevention
The form uses Cloudflare Turnstile to reduce automated abuse. This service processes technical information such as IP address and browser information. The consultation does not require an advertising or marketing opt-in.
Your choices and requests
You may ask to access, correct or delete your information, or withdraw your consent for further consultation handling, by emailing ace@zhenhe-dm.com with your request. Without your name, email and consent, we cannot accept a request through this form. Withdrawing consent may prevent us from continuing the consultation. A consultation submission is a request for contact; it does not confirm an appointment or create a paid commission.
